Who we are
The Global Capability Center Council Philippines or GC3 (formerly Global In-House Center Council Philippines or GICC) is the trade association of in-house centers operating within the country. We represent more than 100 members, predominantly Fortune 500 companies, and more than 100,000 jobs that contribute significant value to our global organizations.

We help set, develop and share best practices, serve as a forum for networking, industry updates, and a unified voice for the shared services industry and its stakeholders. For prospective locators, we are proof that the country can support a plethora of service offerings and sustain quality across multiple verticals.
What began as a casual breakfast meeting has grown into a formal trade group, just as shared services/in-house center operations has grown into its own flourishing industry. In 2016, we became a partner association of the IT & Business Process Association of the Philippines (IBPAP), adding our voice to the industry's advocacy on issues such as talent sustainability, workplace welfare and business incentives.
Mission
To provide a dynamic platform to:
- Connect peer companies
- Foster valuable knowledge sharing
- Empower meaningful collaboration on projects.
- Enable companies to succeed here
Vision
Empowering collaboration, driving growth.
The GC3 is the catalyst for industry excellence, connecting peer companies, sharing best practices, and contributing to communities we serve. Together, we shape the future, setting new standards for the industry and propelling global business forward.
Strategic Pillars
A. Cultivating Connected Communities
- •Active subcommittees driving collaboration and engagement.
- •Benchmarking activities to promote shared knowledge and best practices.
- •Educate members on the art of the possible in the global capability center (GCC) industry, helping them navigate complexities and unlock untapped opportunities to create value.
B. Strengthen strategic partnerships and alliances
- •Building meaningful connections with IBPAP, academe, and government to support shared goals and industry advancement.
C. Fostering diversity, inclusion and sustainability
- •Promoting an inclusive workplace culture and championing sustainable practices across member organizations.


“It's only by collaboration that we can purposefully build our industry, and grow the shared services market to its full potential.”
GICC Board
Our most trusted professionals

Paolo la'O, Dexcom
Dexcom | GCCC Chair

Carlo Mata
White & Case | Vice Chair

Maria Pilar Manzano
JPMorgan Chase & Co | Treasurer

Atty Kenneth Chua
Corporate Secretary | Legal Adviser

Coy Ordoñez
Northern Trust | Board of Trustee

Reggie Pulumbarit
3M Philippines | Board of Trustee

Natalie Diane Lim-Ang
P&G | Board of Trustee

Jimbo Borja
S&P Global | Board of Trustee

George Rizal
Telstra | Board of Trustee

Jo-A Lozano
Emerson Philippines | Board of Trustee

Karen Batungbacal
Senior Adviser

Elaine Kunkle
Senior Adviser | Board of Trustee, IBPAP

Noel Paraso
Senior Adviser

Christine Bata
Executive Director
MEMBER FIRMS
Be part of the future
Our members include the Philippines' leading shared services centers, across a range of services from finance to IT to healthcare to legal support.





GCCC VIDEOS
From an idea, we're building an industry.
Join us.

GCCC General Membership Meeting

GCCC General Membership Meeting

A Glimpse of the Roadmap 2022 Session
